Help and Support

Product support and organiser billing questions: support@scoresocial.app. Privacy rights requests and security/privacy concerns: admin@scoresocial.app.

Bug reports may include the title and description you provide, the current page or feature, platform/version metadata, timestamps, rate-limit/security metadata, and a reference number.

Bug reports may be sent to a private GitHub issue tracker used by the support/development team. Do not include passwords, PINs, payment details, sensitive personal information, or information about other people unless it is necessary to explain the issue.

Admin users may be offered an optional screenshot upload. Screenshots can include personal data, leaderboard data, organisation details, account details, bug details, or other information visible on screen.

Screenshots are uploaded to private Supabase storage. A signed URL may be embedded in the private GitHub issue so the support/development team can triage the report. The signed URL expires after 7 days.

We aim to triage ordinary support emails within five UK business days. Account access, security, privacy, and billing issues are prioritised. ScoreSocial is not a 24/7 emergency service.

Report suspected account compromise, unauthorised access, data exposure, or vulnerabilities to admin@scoresocial.app. Do not publicly post security details before ScoreSocial has had a reasonable opportunity to investigate.

For account deletion, see Data Deletion and Account Closure. For data exports and subject access requests, see Data Export and Subject Access Requests.